Privacy Policy
Tower View Ticketing & Tours is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect the personal information you provide when using our online platform or services, which includes online ticket booking for attractions, guided city tours, transportation arrangements, package holiday planning, corporate travel services, and event ticket sales.
Information We Collect
We collect information to provide and improve our services to you. The types of information we collect depend on how you interact with our service.
This may include:
Personal Identification Information:
Information you provide directly when you make a booking, create an account, subscribe to newsletters, contact us, or participate in surveys. This can include your name, contact details (such as physical address, phone number), date of birth, and payment information.
Travel Information:
Details related to your bookings, such as flight details, accommodation preferences, tour preferences, and passenger names.
Technical Data:
Information about your device and how you access our service, including your IP address, browser type and version, operating system, and usage patterns on our site.
Usage Data:
Information about how you use our online platform, such as the pages you visit, the features you use, and the times of your visits.
How We Use Your Information
We use your personal information for various purposes, primarily to provide the services you request and to operate our business. This includes:
Processing and managing your bookings and transactions.
Providing customer support and responding to your inquiries.
Communicating with you about your bookings, updates, and promotional offers (where you have consented).
Improving our services and online platform based on usage patterns and feedback.
Personalizing your experience on our site.
Ensuring the security and integrity of our services.
Complying with legal obligations and resolving disputes.
Legal Basis for Processing
We process your personal information based on several legal grounds:
Performance of a Contract: We process your information to fulfil the contract when you book services through us.
Consent: We may rely on your consent to send you marketing communications or collect certain types of information where required by law.
Legal Obligation: We may process your information to comply with legal requirements, such as tax laws or regulations related to travel services.
Legitimate Interests: We process information for our legitimate business interests, such as improving our services, preventing fraud, and ensuring the security of our platform, provided these interests are not overridden by your data protection rights.
Sharing Your Information
We may share your personal information with third parties to operate our business and provide our services. This may include:
Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, marketing services, and IT support.
Travel Partners: Airlines, hotels, tour operators, transportation providers, and other service providers necessary to fulfil your travel arrangements.
Legal and Regulatory Authorities: When required by law, or when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
The right to access your personal data.
The right to request correction of your personal data if it is inaccurate or incomplete.
The right to request erasure of your personal data in certain circumstances.
The right to request restriction of processing of your personal data in certain circumstances.
The right to object to the processing of your personal data in certain circumstances.
The right to data portability, allowing you to receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.
The right to withdraw consent at any time where we are relying on consent to process your personal data.
To exercise any of these rights, please contact us using the physical address provided below.
Data Security
We have implemented appropriate technical and organisational security measures designed to protect your personal data from accidental loss, unauthorised access, use, alteration, or disclosure. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
Cookies and Similar Technologies
Our online platform uses cookies and similar technologies to improve functionality, analyse usage, and provide a better user experience. You can manage your cookie preferences through your browser settings.
International Data Transfers
Your personal data may be transferred to and stored in countries outside of your own, including countries that may not have the same level of data protection as your jurisdiction. When we transfer your personal data internationally, we take appropriate measures to ensure that your personal data is treated securely and in accordance with this privacy policy and applicable data protection laws, such as relying on approved standard contractual clauses or other legally recognised transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Tower View Ticketing & Tours
Unit 15-3A, Menara Prestige, Jalan Pinang, Level 15,
Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, 50450, Malaysia.